SHIPPING & RETURNS
We aim to keep our postage costs as low as possible and therefore charge according to the weight of the items in the order. We give free shipping on all orders over £16.
We aim to send all orders wishing 24 hours or receiving cleared payment and most items are processed and sent the same day. Please note that once an order has been dispatched, we are no longer in control and occasionally there are delays within the Royal Mail system and because of this, we are not able to class an item as lost until 10 working days have passed.
Return & Exchange Policy
We want you to be happy with our products so if you receive an item that you are unhappy with please return it to us within 28 days of receipt for a full refund of the goods value or an exchange. We regret refunds cannot be given for opened/part packs unless the product is defective.
Please contact us prior to returning an item for a returns reference and every care must be taken to ensure the product is returned in reasonable condition.
Please note, that we are not liable for the original postage or the cost of returning goods to us unless the goods are defective or have been sent in error.
Refunds and exchanges may only be processed when the returned item has been received by us. We recommend that proof of despatch is obtained in case of loss in transit.